Customer Service

Shipping and returns

For returns, please write to RMA@pacrimtechnologies.com with your order number in the subject line.

All purchases come with a 30-day money-back warranty. Please note that credits are usually issued on Fridays and can take up to 30 days to be issued. Credits will be given to cases and electronics. Freight and handling charges are not refundable.

Jukebox station can be returned but they need to be returned in original packaging. A 15% re-stocking charge will applied.

 

 

Customer Support

Need help with anything? Please do not hesitate to contact us at webstore@pacrimtechnologies.com. We value your business and all your inquiries are answered before the next business day.

 

 

Privacy

In order to better provide you with numerous products and services, our Site collects two types of information about its visitors:; Personally Identifiable Information and Non-Personally Identifiable Information.; Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site.

Personally Identifiable Information:

This refers to information that lets us know the specifics of who you are.; Personal information is requested when you register with us, order a product or service, fill out surveys and correspond with us.; This information might include your name, mailing address, telephone number, email address and other identification and contact information.; If you choose to purchase products or services over the Site, you may need to give personal information and authorization to obtain information.; For example, you may need to provide the following information:

Name

Mailing address

E-mail address

Credit card number and expiration date

Home and/or business phone number

Other personal information (e.g., gender and age, mother's maiden name)

We may also collect certain other financial information; whenever we do so, we will attempt to provide a link to this Policy so that you can confirm how this information will be used.; With this information, we can submit your service and product orders to the appropriate merchants for processing and better provide you with services.

Non-Personally Identifiable Information:

This refers to information that does not by itself identify a specific individual.; We gather certain information about you based upon where you shop on our Site in several ways.; This information is compiled and analyzed on both a personal and an aggregated basis.; This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address.; A URL is the global address of documents and other resources on the World Wide Web.; An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web.; Networks use the TCP/IP protocol to route information based on the IP address of the destination.; In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer.; Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience.; Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our visitors and users.; Occasionally, we may also use the information we collect to notify you about important changes to our Site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional company standards designed to safeguard the security and privacy of our users' personal information. We may perform statistical analyses of aggregate customer behavior.; This allows us to measure relative customer interest in the various areas of our Site for product development purposes.; Any information we collect is used for our own internal purposes to improve the content of our Site, to enhance users' experiences when visiting our Site, to customize the content and/or layout of our pages, and to provide the services required by an individual customer. We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our Site, to report Non-Personally Identifiable Information to our advertisers and to monitor the level of activity on our Site.; We collect information from visitors to our Site regarding the referring URL, your IP address, which browser you used to come to the Site, the country, state and telephone area code where your server is located, the pages of our Site that you viewed during your visit and any search terms entered on our Site.

Ordering

When you order from us, we collect personally identifiable information from you.; If you order one of the products or services appearing on our Site, we will, collect and maintain your name, email address, mailing address, telephone number, product selections, credit card number, order number, referring URL, and IP address.; We collect this, and other information, as disclosed in this Policy, in order to submit your order to the appropriate merchant to fill, to communicate with you about your order and to send you promotional materials.; Before clicking on Submit Order, review your order carefully and make any changes and additions to the information it contains. You will receive an email confirming your order. Most emails are delivered within 24 hours but some make take longer due to delays on the Internet or with your internet service provider. ;

Newsletters and Promotional Emails

We offer free electronic newsletters, and promotional emails as a service to our prior customers. We may send you newsletters and emails periodically listing current specials and deals. If you signed up to receive email notification of contests, special offers and discounts coming in the months ahead you may unsubscribe at any time.

Contact Information and Third Party Data

If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments.; If you report a problem with our Site, we may collect such information in a file specific to you.; If you contact us through our feedback area or by calling one of our customer service representatives, we ask for your name and email address in order to send you a reply.; If other users or third parties send us correspondence about your activities or purchases on our Site, we may keep the information in a file specific to you.

With whom do we share your information?

The information collected by our Site is used only for the limited purposes of submitting orders to the appropriate merchants, keeping you informed about your order status, for statistical purposes for improving our Site and to notify you of products or special offers that may be of interest to you.; We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill and deliver your order. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. We DO NOT sell trade or rent your personal information to others. We may also provide Non-Personally Identifiable Information about our customers' sales, traffic patterns and related Site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.; Moreover, we may release account information when we believe that such release is reasonably necessary to enforce or apply our Web Site Terms of Use Agreement or to protect the rights, property and safety of our users, others and ourselves. Except as otherwise stated in this Policy, we do not disclose our customers' Personally Identifiable Information to other merchants. From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities.; We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation.; We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities.; We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

How can you update or correct your Personally Identifiable Information?

During the online ordering process you can review, change or delete the information that you initially have entered before your order is submitted.; Note that we may retain changed or deleted information for archival or other purposes.

What security precautions are in place to protect against the loss, misuse or alteration of your information?

We utilize encryption/security software to safeguard the confidentiality of personal information we collect from you. Cryptography scrambles messages exchanged between your browser and our online ordering server. ;Encryption happens as follows: when you go to the sign-on page for online ordering, your browser establishes a secure session with our server.; The secure session is established using a protocol called Secure Sockets Layer (SSL) Encryption.; This protocol requires the exchange of what are called public and private keys.; Keys are random numbers chosen for that session and are only known between your browser and our server.; After the keys are exchanged, your browser will use the numbers to scramble (encrypt) the messages sent between your browser and our server.; Both sides require the keys because they need to descramble (decrypt) the messages when they are received.; The SSL protocol not only ensures privacy but also ensures that no other browser can "impersonate" your browser, nor alter any information sent.; You can tell whether your browser is in secure mode by looking for the secured lock symbol at the bottom of your browser window. The numbers used as encryption keys are analogous to combination locks.; The strength of encryption is based on the number of possible combinations that a lock can have. As the number of possible combinations grows, it becomes less likely that anyone would be able to guess the combination in order to decrypt the message.; Today's browsers offer 40-bit encryption or 128-bit encryption.; Both result in a large number of possible combinations, 240 and 2128, respectively.; Our servers are compatible with both, however we recommend the use of 128-bit capable browsers. E-mail that you may send without going to the sign-on page for online ordering may not be secure unless we advise you that security measures will be in place prior to your transmitting the information.; For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured e-mail. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking institutions, process agents and distribution institutions.; They receive the information they need to verify and authorize your credit card transactions and to process and ship your order.; Please keep in mind that though we offer secured-server transactions that encrypt your information in transit from you to us to thwart someone from intercepting it and misusing it, we send your information on to third parties to process your order through email and other means which may not be secure.; Accordingly, we cannot guarantee that someone will not intercept and misuse such information in transit from us to such third parties. We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.; However, because we have no control over our partners and third party service providers, we cannot be liable for any action or inaction taken by such third parties.

"Cookies."

Like many other commercial sites, our site utilizes a standard technology called a "cookie".; A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to do useful work.; Our Cookies are designed to help a Web site recognize a user's browser and only allow pop-up windows to pop-up one time during a user session.; Without the cookie the pop-up window would appear each time a specific page is accessed.; A cookie cannot be read by a Web site other than the one that set the cookie.; No other company will have access to our cookies.; Cookies can securely identify which parts of a site have been visited.; A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.

You should carefully review privacy policies of any third party sites accessible from our Site.

Other sites accessible through our Site have their own privacy policies and data collection, use and disclosure practices.; Please consult each site's privacy policy.; We are not responsible for the policies or practices of third parties.; Please be aware that our Site may contain links to other sites on the Internet that are owned and operated by third parties.; The information practices of those Web sites linked to our Site are not covered by this Privacy Policy.; These other sites may send their own cookies to users, collect data or solicit personal information.; Additionally, other companies which place advertising on our Site may collect information about you when you view or click on their advertising through the use of cookies.; We cannot control this collection of information.; You should contact these advertisers directly if you have any questions about their use of the information that they collect.

Gift Vouchers

Redeeming Gift Vouchers.

If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will then be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You can then use the amount to purchase any item from our store

Buying with Gift Vouchers.

If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in your Gift Voucher Account for future purchases.

How to Send Gift Vouchers.

To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Voucher, you need to specify the following. The name of the person you are sending the Gift Voucher to. The email address of the person you are sending the Gift Voucher to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.